Delivery and Refund Terms
Digital Service Delivery and Cancellation/Refund Policy
1. Digital Product & Service Delivery
VIP memberships, in-game credits, cosmetics, and other digital items purchased on the Global Towny platform constitute virtual intangible goods. Upon payment confirmation (via Tebex infrastructure), items are instantly and automatically credited to the Minecraft username (UUID) specified by the user. No physical shipping or delivery applies.
2. Right of Withdrawal & Refund Policy
In accordance with Article 15 (g) of the Turkish Regulation on Distance Contracts and Consumer Law No. 6502; 'The right of withdrawal cannot be exercised for contracts regarding services performed instantly in electronic environment or intangible goods delivered instantly to the consumer.' Purchased digital assets and memberships are considered consumed upon credit to the account and are non-refundable.
3. Erroneous & Incomplete Transactions
Users experiencing technical delays where items are not delivered post-payment must submit proof of payment or order ID to destek@globaltowny.com or our support portal. Following verification, un-delivered items are credited within 24 hours or refunded upon request.
4. Chargeback & Account Sanctions
In cases of unauthorized or fraudulent chargeback claims, the associated user account will be permanently suspended for security reasons. We reserve all legal rights regarding ungrounded payment disputes.